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Resilience – The Essence of Character

Resilience – The Essence of Character

It has become all too easy to criticize the unethical behaviours of corporate and political leaders these days.  Our eyes have been opened to the fact that lapses of ethical behaviour happens every day in the corporate world and in private lives.  The reality is that...
Investing in the CORE – Your Customers

Investing in the CORE – Your Customers

Ask yourself the following questions: Are you a customer-focused business? Do your customers know who to call with a problem? How would your customers describe your business in one word? Do you anticipate your customer’s needs?   At the CORE of your business is your...
Leadership in the Trenches

Leadership in the Trenches

Movies about the military and war give us the idea that the decision makers in times of combat are never on the battleground. They sit somewhere in an office far away from the action and bark out the orders. These orders are then to be executed by those poor soldiers...